The name of the affected file that you need to close is displayed at the end of the error log. Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following.Navigate to C:\Users\\AppData\Local\Temp\CreativeCloud\ACC.To check the ACC.log file, do the following: Close the file or folder on your device, and retry the installation. Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Uninstall the Creative Cloud desktop app using the uninstaller, and try the installation again.Ĥ.
Restart your machine, and install the app again.ģ. Close the browser, and try to install the app again.Ģ.
Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.ġ. Error code 50: Installation failedĮrror code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup. Getting error code 50 with the message 'Core components failed to install'? See how to fix error 50.
